🔄 Returns & Refunds Policy – PokéTradeX
At PokéTradeX, your satisfaction as a Pokémon collector comes first. We take great care in inspecting, packaging, and shipping every card and product to ensure you receive exactly what you ordered.
✅ Eligible Returns
We accept returns or refunds under the following conditions:
• You received the wrong item
• Your order arrived damaged during shipping
• There is a listing error in product details (condition, version, etc.)
If any of the above occurs, please contact us within 7 days of delivery with photos of the issue so we can assist you quickly.
🚫 Non-Returnable Items
To protect collectors and maintain card authenticity:
• All sales of Pokémon single cards are final
• Damage caused after delivery is not eligible for refunds
💰 Refund Process
If approved, a refund will be issued to your original payment method. Processing times may vary depending on your bank or provider.
📦 Exchanges
Exchanges may be offered in cases where an identical replacement is available. If not, a refund will be provided.
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We’re dedicated to making every purchase with PokéTradeX secure, trustworthy, and collector-friendly. If you ever have concerns, our support team is here to help you keep your Pokémon journey going strong!